Privacy Policy
Last updated: August 21, 2024
This Privacy Policy describes how Crestovia ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our platform, services, and website (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enroll in a masterclass, contact us, or otherwise interact with our Services. This may include:
- Full name and display name
- Email address
- Password (stored in encrypted form)
- Billing and payment information
- Profile details and preferences
- Messages, feedback, and support requests you submit to us
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain technical and usage data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers and hardware model
- Pages visited, features used, and time spent on the platform
- Referring URLs and exit pages
- Log files and error reports
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services, such as payment processors, authentication providers, or analytics partners, when you connect those services to your account or when they share data with us in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and deliver the Services you request
- To process payments and prevent fraudulent transactions
- To personalise your learning experience and recommend relevant content
- To communicate with you about your account, purchases, and service updates
- To send promotional communications where you have given consent or where permitted by applicable law
- To analyse usage patterns and improve the functionality and performance of our Services
- To enforce our Terms of Service and other agreements
- To comply with legal obligations and respond to lawful requests from authorities
- To protect the security and integrity of our platform and users
3. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to operate and improve our Services. These technologies help us remember your preferences, authenticate your session, measure performance, and deliver relevant content.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our Services. We do not respond to browser-level Do Not Track signals at this time, but you may opt out of certain analytics and advertising cookies through the settings available on our platform.
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service providers: We engage trusted vendors to perform functions on our behalf, such as payment processing, cloud hosting, email delivery, analytics, and customer support. These providers access your data only as necessary to perform their services and are bound by confidentiality obligations.
- Business transfers: If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.
- Legal compliance: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- With your consent: We may share your information with third parties when you have given us explicit permission to do so.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it in a secure manner.
You may request deletion of your account and associated data at any time by contacting us. Some data may be retained in backup systems for a limited period before permanent deletion.
6. Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to certain legal exceptions.
- Portability: Request that we provide your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for certain purposes, including direct marketing.
- Restriction: Request that we limit how we use your data in certain circumstances.
- Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
9. Third-Party Links and Services
Our platform may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you access through our platform. We are not responsible for the content or privacy practices of third-party sites.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. Where such transfers occur, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a direct notification.
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Company: Crestovia
- Address: 39 Dartbrook Rd, Auburn NSW 2144, Australia
- Phone: +61 2 8858 1900
- Email: info@crestovia.com
- Website: betzillo-hub.space